Deploy agent applications

Once you have built an agent application and tested it, you can deploy agent application versions in a variety of ways:

• Web widget: Provides a configurable, ready to use web interface widget.
• Platform connections:
  • AudioCodes: Connect to your AudioCodes platform.
  • Five9: Connect to your Five9 voice calls.
  • Google Contact Center as a Service (CCaaS): Connect to a Google Cloud Contact Center as a Service instance in voice mode.
  • Google Telephony Platform: Connect to a new Google Telephony Platform phone number.
  • SecureCo: Connect to your SecureCo voice calls.
  • Twilio: Connect to your Twilio voice calls.
  • WhatsApp and Instagram: Connect to your WhatsApp or Instagram conversations.
• API access: Connect using the API.

Configure a deployment channel

To configure a deployment channel:

1. Click the Deploy button at the top of the agent builder.
2. Select Web widget, Platform, or API access.
3. Provide configuration details specific to the channel you've chosen.

Some deployment options also let you choose the modality. Choose Text or Voice for text or voice conversations. You can reference channel and modality types in instructions, callbacks, and Python tools.